Frequently Asked Questions

We currently offer same-day delivery in Dar es Salaam, Arusha, Mwanza, Dodoma, Zanzibar, and Mbeya for orders received before 12 PM. Our coverage is expanding monthly - contact us to check if your area qualifies.

Our COD service allows your customers to pay when they receive their package. We collect the payment (plus a small service fee) and deposit it to your M-Pesa or bank account within 24 hours, minus our delivery charges. You can set minimum order values and blacklist areas if needed.

Yes. We offer same-day express options for time-sensitive orders where available. We also handle scheduled pickups for businesses with recurring windows (daily/weekly) and can adjust capacity for peak periods.

We dispatch riders and trucks depending on package size, route complexity, and delivery urgency. This ensures we have flexible capacity for parcels, bulky items, and multi-stop delivery needs.

Yes, we offer cross-border shipping to Kenya, Uganda, Rwanda, Burundi, and other East African countries. We handle all customs documentation and provide end-to-end tracking. For international shipping rates and timeframes, please contact our team.

Order fulfillment is the complete process of receiving, packaging, and shipping orders to your customers. We handle inventory management, order processing, picking, packing, and shipping so you can focus on growing your business.

Our comprehensive returns management solution includes receiving returned items, inspecting them for condition, processing them according to your specifications (restocking, refurbishment, disposal, etc.), and updating your inventory accordingly. We can also handle customer refunds through our system if required.

Yes, our state-of-the-art facilities offer secure storage with advanced inventory management systems, climate control options, and 24/7 security monitoring. We have strategic warehouse locations across Tanzania.

Every shipment comes with a unique tracking number. You can track it in real-time on our tracking page or through your merchant dashboard. We also send automatic SMS/email updates to your customers at every milestone.

We integrate seamlessly with major platforms including Shopify, WooCommerce, Youcan, and provide a robust REST API for custom integrations with your ERP or CRM systems.

Our delivery rates depend on package weight, dimensions, destination, and service level. We offer a flat nationwide rate of TSh 21,600 for standard packages, with volume discounts for business clients. Use the form below to share your typical shipment volume and get a tailored rate card.