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Clear answers about shipping, freight, tracking, payments, and warehousing — so you always know how your shipment moves.
We operate across East Africa with our HQ in Dar es Salaam, Tanzania — covering major cities like Arusha, Mwanza, Dodoma, and Mbeya — plus cross-border deliveries to Kenya, Uganda, and Rwanda, with global partnerships for international freight. See our Find Store page for details.
Our offices are open Monday – Sunday, 9:00 am – 8:00 pm (EAT). For urgent shipment matters, call 0791169110 any time for 24/7 support.
Both! Whether you're an individual sending a single parcel or a business moving freight daily, AfriRoute has a service level for you — from courier runs to dedicated supply chain management.
AfriRoute handles air freight, ocean freight, and road freight — with specialized solutions for perishable goods, cold chain cargo, and oversized items. See All Services for the complete list.
Yes — AfriRoute provides full customs clearance and documentation for imports and exports across Tanzania and neighboring countries. Our team manages the paperwork so your cargo clears smoothly.
We cannot carry hazardous materials, illegal goods, explosives, firearms, or currency. If you're unsure about an item, contact us before booking and we'll confirm whether it can be shipped.
You can, but you don't have to. We offer professional packaging services to make sure your cargo is protected for the journey. Select "Packaging" when requesting a quote.
Through our online form, email info@afriroutelogistic.com, or call 0791169110. We respond within 2 hours on business days.
Once booked, you'll receive a tracking number by SMS and email. Enter it on our Tracking page for real-time status, or call 0791169110 for updates.
Double-check the format (e.g., AFR-2025-001) and make sure there are no extra spaces. If it still doesn't work, contact support and we'll locate your shipment right away.
Our team proactively monitors every shipment. If a delay occurs, we notify you immediately with the reason and a revised delivery estimate — you'll never be left wondering.
We accept mobile money (M-Pesa, Tigo Pesa, Airtel Money), bank transfer, and cash on delivery for eligible shipments. Business accounts can arrange invoice terms.
For e-commerce sellers, our rider collects payment from your customer at the door and remits it to you on a scheduled cycle. It's the safest way to sell online in Tanzania — see E-Commerce & COD Solutions.
Yes — additional cargo insurance is available at booking. Select "Insurance" when requesting a quote, and our team will include it in your pricing.
Our support team responds within 2 hours on business days.